Our Process

In most cases, we prepare a proposal in response to a client's statement of what needs to be accomplished. What questions need to be answered?

• What is the best methodology?
• What is the best working relationship with the client?
• Who is going to do the work?
• And what time and cost are required to get the job done properly?

We have developed a consultancy approach and a skill set that is aimed at identifying how you currently work. It also defines your requirements based on the business drivers within your organization. Once these are understood, we add value to the process by exploring alternative methods based on proven practices on other installations

• Goals
• Requirements
• Research
• Choices
• Solutions
• Timeline
• Testing
• Implementation
• Ongoing Improvement.

How do we do it?
We follow a structured two-step, ‘Proven Path’, whilst integrating the three key elements for success, focusing all the time on delivering tangible business benefits.

Our customers are gaining a more sophisticated understanding of their businesses and therefore their information requirements. Our intention is to demonstrate proof of concept of our solutions well beyond a “feature/function” discussion. We have a solution suite that can directly and dramatically impact the bottom line. The objective of the Solution Model is to demonstrate and validate this value in the fastest, most cost effective manner. This process saves our customers considerable time, money and effort in very quickly understanding how our solutions fits their business and their information requirements. From the outset we involve as many people as possible in the conceptual design, this is a deliberate policy as it ensures buy-in at a very early stage to the changes that the organization is likely to make. In addition, we investigate your current business processes through structured questioning designed to allow us to provide a full cost/benefit analysis as part of the conceptual design.

Solution Model
In order to reduce implementation time scales, reduce costs and increase the chances of successful benefits delivery it is essential to identify in advance your exact business requirements now, and into the future. In this way we use our technical and business expertise to identify the best way to use a combination of standard tools together with custom elements to give you the ‘best fit’. The three key elements of our solutions are:

• Knowledge Acquisition: we gain an intimate understanding of our customers’ business strategies and key operational drivers
• Holistic Approach: leverage this knowledge to propose a complete, integrated solution yielding an unprecedented level of value
• Knowledge Transfer: Apply “best practice” thinking and industry benchmarking to the customer’s business The Solution Model was developed to address the needs of a rapidly evolving marketplace.

Solution-Proposal Contents
A typical solution model will include the following elements:

• Executive Summary
• A summary of your business environment and the company’s strategic and financial goals?
• A high level description of the overall solution A summarized business and financial impact of the solution
• Business Overview / Operational Issues
• An overview of the key business processes under review – scope and objectives
• An assessment of the key issues that need addressing
• High level overview of "how" the issues will be resolved – how will the solution impact the key business metrics
• An illustration of the technological architecture and business process architecture of the proposed solution

Summary
The solution model process launched by Computer eCommerce in 1998 has been the foundation of many excellent deployments across a wide variety of industries. It has assisted in closing the gap in understanding between client’s needs and business processes and the facilities provided by the system. It also supplies the client with an implementation roadmap together with a pricing estimate that is invariably close to eventual project costs.

At Computer eCommerce we know how to return a profit on your technology investment. Make one phone call or send us an email today to receive more information on this topic.