Enterprises of all
sizes are gaining a competitive advantage using these systems
to deliver world-class sales, marketing and customer service
to develop long-term, profitable relationships with customers,
partners, and suppliers.
There are basically two reasons to listen to your customers.
Listen very carefully. The two reasons are: (1) To avoid
mistakes; and (2) To take best advantage of opportunities.
Both reasons are equally valid for listening to customers,
lost customers, and prospects.
People—not technology—account for 70% to 80% of a contact
center’s budget. That’s why we focus on helping you capitalize
on your most expensive customer contact resource. We ensure
that the right people—all backed with the right knowledge and
skills—are in the right place at the right time and are
engaged in activities that are aligned with your corporate
goals
People Determine the Quality of Your Customer Relationships
Most companies today focus their technology investments on
automating the customer experience. While these investments
have increased efficiency, they have had little impact on the
quality of the customer interaction.
Computer eCommerce also enhances your company’s technology
investments with solutions that are focused on improving
customer services by coordinating personal interactions
between your employees and your customers. The result?
Benefits:
More sales
Better service
Features:
Customers are integrated with your financial data When a
customer calls, the computer screen for that record
automatically opens to that particular client Call centers are
aided immeasurably by an eCRM system. They reduce errors,
improve speed and reduce the number of people needed to handle
the same call volume. eCRM can also integrate your in-person
sales calls with the rest of your company. Improved customer
satisfaction, loyalty, and lifetime value, plus lower
operational costs and increased revenue lead to significant
improvements in profitability. |
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The least expensive option is
to sell your current customers something else. That's called
cross-selling. They are already loyal, so why not encourage
them to add something else "to the shopping basket?" New
customers are just like your current customers, except not yet
in the building.
Forrester Research reveals that Personalized
Content/Communications is 36% responsible for driving loyalty
and repeat purchases. Does your current system foster loyalty
like this?
Your whole organization needs to have a single view of the
customer. From sales to shipping, each customer interaction
needs to be transparent within the organization. Now you can
anticipate your customers' needs and stay many steps ahead of
your competition as a result.
CRM
Customer usability is key to a successful CRM solution.
Whether improving inbound telemarketing, call-based customer
support-or increasingly, Web-based customer relationship
management-eCRM solutions must enhance the customer experience
to ensure increased customer satisfaction. This leads
invariably to increased customer loyalty, increased sales and
market shares, and profitability.
Our set of services can provide:
Personalization Customer intelligence Content management Call
center eCommerce Sales channel automation Direct mail software
packages Look to Computer eCommerce for CRM solutions to help
you with:
Lead source tracking, qualification and assignment
Sales forecasting and competitive tracking
Maintaining prospect and customer sales opportunities
Consistent customer cross-selling and up-selling
Seamless communication between sales, marketing, service,
support employees and customers
Customer Support incident tracking
Accurate transfers of data between disconnected places
Complete and efficient employee access to all essential
account related info.
Excellent integration of the central account database with
other info systems like finance. |